FAQ

DTF TRANSFER INSTRUCTIONS
PLEASE NOTE: OUR TRANSFERS ARE COLD PEEL. THE MANUFACTURER CHANGED SUPPLIERS AND THE INSTRUCTIONS SAY WARM/COLD PEEL BUT TRANSFERS FROM PREVIOUS PRINTINGS ARE STILL COLD PEEL. IT IS SAFEST TO COLD PEEL ALL TRANSFERS.

Machine wash on cold/cool. Tumble dry low/medium. 

Prewash solids and prints separately for the first wash. 

All our knit fabrics are ethically produced, certified organic 95% cotton/5% spandex(lycra.)

All fabrics are safety compliant and flammability tested where required. A formal compliance letter can be found here:

https://docs.google.com/document/d/15wzLjFb_vFTwlJuRx7aTmasrIGhDJ8x5nI2oD6fa9LE/edit?usp=sharing

All the fabrics are manufactured in Europe. Wolf & Rabbit Fabrics is located in the USA. All orders are cut and shipped from the US.

Retail orders ship in 7-10 days. Every effort is made to ship faster but please plan on 7-10 days to receive a shipping confirmation.

DURING SALES OR RETAIL RELEASES, SHIPPING CAN BE 10-15 DAYS.

This timeframe does not include transit time. Please note that USPS shipping times are longer than usual at this time. Priority mail may take anywhere from 2-10 business days to be delivered. 

Preorder fabric typically arrives 6-8 weeks after the order is submitted to the printer. Updates are posted in the Facebook group. The estimated arrival is in the item description as well as on your order confirmation. 

https://www.facebook.com/groups/wolfandrabbitcustomfabrics/

Preorder fabrics are available for a limited time period. At the end of that time period, production of the fabric begins. Fabric is generally completed and ready to begin shipping 6-8 weeks after the order is submitted to our printing partner in Europe. 

Retail releases occur when the remaining fabric, after all preorders have been shipped, is made available for sale. The fabric is added to the website at a specific time and date that is posted in the announcements/cover photo of our Facebook group. We try to get as much extra fabric as possible but all retail fabrics have limited quantities. Some items may sell out very quickly after they are released. Continuous yardage is not guaranteed for amounts greater than 3 yards during retail releases. If you order a larger amount, it may be divided into more than one cut. We will send the largest cuts available. For example, if you order 5 yards, you may get 2 + 3 yards, we would not send 5 single yard cuts. 

You can order retail and preorder fabrics together. Your retail items will be held until the preorder fabric arrives. Your order cannot be split after it is submitted.

We do our best to combine multiple orders if we see them but it is not guaranteed. Combining orders can extend order processing time. Not all combined orders result in saved shipping. Any excess shipping charges are returned as store credit. Refunds are not available. 
If you would like to add to your order without paying duplicate shipping, please reply to your order confirmation email or email us directly at:

wolfandrabbitfabrics@gmail.com

Shipping rates are based on the current pricing for USPS. Here is the approximate cost based on knit yardage. Please note, shipping is calculated by weight so the number of yards per shipping rate vary based on the fabric type. The list below is approximate based on jersey fabric only. 

DOMESTIC ORDERS 

1 yard - $7

1.5-4 yards $9.25

4.5-10 yards $15.50

10.5-19 yards $21.00

20+ yards $30 and up.

CANADIAN ORDERS

All sales are final. Please inspect your fabric immediately upon receipt and contact us within 5 days with any issues. 

If you discover an error on your order, please let us know right away at:

wolfandrabbitfabrics@gmail.com

Every effort is made to inspect the fabric thoroughly. If you discover a flaw, please contact us before cutting or prewashing your fabric. Please also measure your fabric. Sometimes flaws are included on bonus length rather than creating waste by cutting them off. This is usually noted on your packing slip or with a sticker on the fabric. 

DO YOU OFFER WHOLESALE? We do not currently have a wholesale program.

Please email: wolfandrabbitfabrics@gmail.com